Infection control policy
Appointment guidelines
Currently, masks are still required for indoor businesses as per the Government of Alberta and Alberta Health Services protocols. Whether you book an in-home massage, at Ascent Physical Therapy, or at one of our pop-up locations, you must wear a mask during your service until further notice. Your therapist will wear a mask as well. If you do not have a mask, one will be provided at no charge.
Waiver
Please reschedule your appointment if you are feeling unwell for ANY reason. At the time of booking, the client understands and agrees to Zenergistic's CANCELLATION POLICY if feeling unwell the day of the appointment. Clients must also sign a waiver indicating they understand and will adhere to mandatory infection control guidelines of Zenergistic Remedial Massage prior to the appointment. These protocols will be adapted according to the requirements outlined by the Government of Alberta and Alberta Health Services. Some infection control protocols will remain in place by the business indefinitely, regardless of the lifting of COVID restrictions. Please see this page for updates.
Risk assessments will continue to be conducted for each client booking. If booking at our pop-up location, 30 minutes in between each appointment is required to allow for complete cleaning and disinfecting of the treatment space. These protocols are in place to protect clients, the therapist and the therapist's family.
Please do not book your appointment if you answer yes to the following or reschedule your appointment if you answer yes to the following circumstances (you will also be asked these questions in your client waiver, by phone the day of your appointment, and upon arriving for your appointment):
- Are you feeling unwell or displaying any flu like symptoms (such as a cough, difficulty breathing, runny nose, and/or fever) upon arrival or within 2 days prior to your appointment?
- Have you been in direct contact with an individual who has been diagnosed or is displaying symptoms of COVID or a variant or another contagious virus?
NOTE: Zenergistic reserves the right to refuse service to anyone not adhering to the mandatory requirements of the Government of Alberta or the municipality of Canmore, or if a client displays symptoms of any virus, flu, or other disease/condition that is contagious at the time of the appointment. Please note this is Zenergistic's policy. I take the health of my clients and family seriously and firmly believe in upholding professionalism and infection control as taught by my formal training in massage therapy and outlined by my professional association.